The University of Tennessee in Knoxville, TN is being awarded a $25 million indefinite-delivery/ indefinite-quantity contract. It provides for services, training and development of materials supporting the Air Force Smart Operations for the 21st century program (AFSO 21), a USAF-wide process improvement effort. Solicitations began August 2006, negotiations were complete August 2006, and work will be complete September 2011. The Air Force District of Washington at Bolling Air Force Base, DC issued the contract (FA7014-06-D-0019).